How do I Complain?
If you are dissatisfied with a service or product provided by a State Government agency, contact that agency and make your complaint to them. Click here and follow the links to contact details for all agencies. All State Government agencies have a system to manage complaints.
You can make your complaint in writing and send it using the post, fax, or email. You can also make a complaint over the phone or in person, but you may be asked to put it in writing as well. Assistance is available, so ask the agency if you need help to do this.
Many agencies have complaints forms on their web sites, so you can lodge your complaint over the internet. Look for the "feedback", "comments" or "contact us" links on agency web sites.
Make a note of the date and the name of the person you spoke to and what they agreed to do.
Make sure you keep a copy of any letter you send. Remember that a copy of your letter might be given to the person you are complaining about, so you should think carefully about the wording of your letter.
It is important that you provide the agency with as much information about your complaint as possible, as quickly as possible.
If you don't think your complaint has been handled well the first time, you can ask to have it looked at by a more senior officer or manager.
If you are still not satisfied you can take your complaint further and go to one of the review agencies.
Online expression of dissatisfaction or complaint
Before completing the form below please click on the relevant box to indicate which category your expression of dissatisfaction or complaint falls in.
To:The Western Australian Government Complaints Information Site