What is a complaint?
A complaint is any expression of dissatisfaction or concern about a service or product provided by a State Government agency.
Reviews and appeals
However, some issues are not dealt with by the complaints handling process. Instead, they are dealt with through an established appeal or review process that is part of an agency’s system.
For example, if you complain about being refused funding by Legal Aid, your complaint about the decision would be dealt with by a re-assessment and review process, rather than through Legal Aid's complaints management system.
Complaining about someone else
If you want to complain about someone who does not work for a State Government agency, for example a tradesman, there may be a government agency that regulates them. Follow the links to the complete list of government agencies for contact details.